Due to the highly automated nature of our system, once orders have been placed they cannot be modified.  If you need to make a change, we will need to cancel your order and then you can place a new one.  Please email cancelorder@686.com

Please email cancelorder@686.com and include your order number to request cancellation of your order.  Please note that we cannot guarantee cancellation if your request is not received immediately after the order is placed.  If your order has already shipped you can request a return for a refund by going to our Returns Page

Sorry but we do not offer price adjustments for items purchased outside of the sale period

Our free item with purchase promotions are “while supplies last”, so if you missed out then unfortunately we do not have any more left.  Keep an eye out on our social media for the next promotion!

We currently accept Visa, Mastercard, Discover, Amex, Apple Pay and Paypal

At the time you place your order, we run what is called an Authorization on your credit card.  This authorization is used to reserve the funds for the order, and is not an actual charge.  This authorization will be automatically removed from your account within 1-3 days, depending on your bank.  Once your order ships, we will run the actual charge to your card for only those items that shipped.

Typically yes, we will get more in stock with our next bulk order.  Please contact store@686.com for more information on when those shipments are expected to arrive.

COVID-19 DISCLAIMER:  Please note that due to COVID-19, all carriers are experiencing very high volumes of packages and there is a possibility your shipment may be delayed.  Unfortunately there is nothing that can be done about this until carrier operations return to normal.  Thank you for your understanding.

Orders are typically shipped within 1 business day, however during peak season and holidays they can take an additional 1-2 days to ship.

You will receive a shipping notification email with tracking information once your order has been shipped from our warehouse.

Orders are shipped Monday through Friday, we are closed on weekends and local holidays.

You will receive a shipping confirmation email once your order is shipped that will contain your order details and a tracking link

Option 1

You can track your order by logging in to your account at https://686-everywhere-eu.686.com/account

Option 2

Click the link in your shipping confirmation email to check your order status and tracking info

Be sure to check your junk/spam folder in your email.  It is also possible your email was mis-spelled during checkout, we see this more often than you might think.  If you need assistance please contact store@686.com

Currently, we can ship directly to any country within the EU, as well as the UK

If you need to change your shipping address after an order has been placed, please contact us immediately at store@686.com and note CHANGE OF ADDRESS in the subject line along with your order number.  We will do everything we can to accommodate your request, however most orders typically ship the same day so if you do not contact us quickly your order may have already been shipped.

**Important Note**  Changing your address in your 686.com account AFTER the order has been placed will NOT update the address on the order.  You must contact store@686.com for all address corrections after an order has been placed.

Please visit the following page to view our complete Return Policy

Please click here for more information about our warranty policy

The 686 Code of Conduct defines standards for fair, safe and healthy working conditions, and environmental responsibility throughout our supply chain

686 is committed to conducting its business with integrity, both legally and ethically. 686 guidelines on social responsibility are consistent with industry-specific requirements and practices, such as the Fair Labor Association Workplace Code of Conduct, and based on International Labor Organization (ILO) standards, the United Nations (UN) Universal Declaration of Human Rights, the UN Convention on Children’s Rights, the UN Convention on Elimination of All Forms of Discrimination Against Women, the UN Global Compact and the Organization for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises.

All 686 suppliers must commit to adhering to our Code of Conduct, as follows:

1. Legal compliance

Conduct business operations in compliance with applicable national and local laws, rules, regulations, and any other relevant statutory requirements applicable to our business operations, including but not limited to, those which are related to human rights, labor practices, the environment, safety, sanitation codes and building safety codes. Comply with anticorruption, antitrust and other laws that regulate competition and trade in each country or region where business is conducted.

2. Anti-corruption

In addition to complying with applicable law, compete for business fairly, ethically and legally. Follow generally accepted international practices to prevent bribery and corruption.

3. Freely chosen employment

Offer employment freely, and do not use involuntary labor, forced, indentured, bonded or otherwise. Do not permit forms of slavery or practices similar to slavery, such as the sale and trafficking of children or adults, debt bondage, serfdom, or forced or compulsory labor.

4. Regular employment

To every extent possible work performed must be on the basis of recognized employment relationship established through national law and practice. Obligations to employees under labor or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labor-only contracting, sub- contracting, or homeworking arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment.

5. Equal opportunity

Treat all people with fairness, dignity and respect. Do not discriminate in employment-related decisions (such as recruitment, wage policy, admittance to training programs, promotion or termination) on the basis of race, color, religion, gender, pregnancy, sexual orientation, gender identity or expression, national origin, disability, age, political affiliation or any other characteristic protected by law.

6. Non-harassment

Create an environment free of harassment and abuse. Do not tolerate physical abuse, threats of physical abuse, torment, unusual punishment or discipline, sexual harassment or any other harassment.

7. No harsh or inhumane treatment

Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation shall be prohibited.

8. Non-discrimination

There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.

9. No exploitation of child labor

Do not employ children younger than the age for completing their compulsory education, and in any case, not below the age of 15 years. Do not allow children to perform work which, by its nature or the circumstances in which it is carried out, is likely to harm their health, safety or morals. Comply with the local legal regulations on the limitation of young workers working conditions.

10. Freedom of association and collective bargaining

Recognize the rights of employees to associate freely regarding collective bargaining. Do not discriminate, harass, intimidate, or retaliate against any person who is exercising their lawful right to associate freely or bargain collectively.

11. Fair wages and benefits

Compensate all employees fairly by providing compensation packages comprising wages and benefits that as a minimum comply with legally mandated minimum standards. Compensate employees for overtime at a premium rate which meet or exceed legal minimum and/or industry benchmark standards and/or collective agreements.

12. Reasonable hours of work

Follow local regulations to schedule work commitments. Do not, on a regularly scheduled basis, exceed the legal limitations on regular and overtime hours.

13. Healthy and safe working conditions

Provide a clean, safe and healthy work environment, reasonably designed to prevent accidents and health injuries that arise out of known hazards in the workplace. Operate facilities in accordance with all applicable, legally mandated standards for workplace health and safety in the countries and communities in which they are located.

14. Fire safety

Maintain proper and adequate fire safety conditions in the workplace.

15. Compliance with environmental standards

Comply with all applicable environmental laws and regulations, including those pertaining to air and water emissions. Obtain required permits, and conduct operations in compliance with those permits.

16. Waste management

Manage all waste streams and dispose of all waste in accordance with all applicable legal requirements.

17. Chemical management

Comply with all applicable laws and regulations for storing, handling and using chemicals. Obtain required permits for chemicals that are legally restricted.

18. Employee information and training

Inform employees about relevant workplace standards including but not limited to those mentioned in these guidelines. Make relevant standards available to employees, and document appropriate training programs that are provided.

686 is committed to ensuring that animal derived materials used in the products that we sell come from animals that were treated humanely and with respect.

Our policy pertains specifically to the animals from which we derive our down and wool and generally to all animals and animal derived products in our supply chain.

Our policy is to have all animals from which we derive our down and wool allowed the Five Freedoms:

1. Freedom from hunger or thirst.
2. Freedom from discomfort.
3. Freedom from pain, injury or disease.
4. Freedom to express most normal behavior.
5. Freedom from fear and distress.

At a minimum we have the following requirements, and we work with our suppliers and partners to certify that they comply with these requirements.

●       Down

○        We require that all down and down products supplied to Westlife by our suppliers must meet standards that ensure that ducks and geese in the down supply chain are treated humanely and are never live-plucked or force-fed.

○        We prefer down that is certified to the Responsible Down Standard or the Traceable Down Standard.

●       Wool

○        We require that all wool and wool products supplied to Westlife by our suppliers must meet standards that ensure that sheep are treated humanely and are not mulesed.

○        We prefer wool that is certified to the Responsible Wool Standard.

●       Leather

○        All products supplied to Westlife by our suppliers must not contain exotic leather.

■       Acceptable animals for leather include Cows, Sheep, Goats, Pigs, Deer, Bison or Kangaroo.

●       Animal Fur

○        All products supplied to Westlife must not contain animal fur.

686 is committed to ensuring that our products are made from well understood chemical inputs and that our products do not include banned chemicals, restricted chemicals or chemicals of concern.

These standards below pertain to specific chemicals, specific chemical classes as well as chemicals of concern. We define chemicals of concern as chemicals with these hazard properties:

1. Carcinogenicity - Cancer-causing
2. Mutagenicity - Ability to mutate DNA
3. Reproductive toxicity - Ability to interfere with reproduction or fertility
4. Persistence in the environment - Inability to breakdown under natural conditions
5. Bioaccumulation - Ability to accumulate in living tissue
6. 
   

At a minimum we prohibit the following substances:

●       Bisphenol A (BPA)

○        We require that all products supplied to us that are meant to come into contact with food or liquids are free from BPA.

●       Per- and Polyfluoroalkyl Substances (PFAS)

○        We require that all products supplied to us be free from long-chain PFAS.

○        We prefer that all products supplied to use be free from all PFAS.

We also require adherence to our Restricted Substances List (RSL):

●       Restricted Substances List (RSL)

○        We require that all products supplied to us conform to our RSL or an equivalent broadly accepted RSL that we have approved.

○        For our RSL we use the bluesign® RSL.

■       The main page with the constantly updated RSL and Usage Ranges is here.

In addition to our RSL we work to minimize chemicals used to process our leather:

●       Leather

○        We prefer leather that is certified to the Leather Working Group Standards.

Reversing climate change is an all-hands challenge. A small fraction of companies know what their carbon footprints look like. Even fewer are actually investing to eliminate them. Climate Neutral focuses solely on climate impact. The Climate Neutral Certified label says "we're a brand that is taking immediate and rigorous climate action." Brands with the label measure and offset all of the emissions it takes to run their business, produce products or services, and deliver them to customers. All certified brands are also working to reduce their carbon footprint.

Our entire "cradle to customer" brand-level operations are covered. The only thing not included is emissions from use and disposal of our products. Categories evaluated are below:

• Direct emissions from our controlled facilities – Propane and Gas usage
• Indirect emissions – Electricity
• Purchased goods - Emissions from the raw materials and services that you purchase.
• Capital Goods – Emissions from computers and other capital expenditures that we invest into.
• Direct emissions from our factories based on the fuel used most in the manufacturing of our goods.
• Upstream Shipping – Emission from shipping from factory our warehouses
• Employee travel and Athlete Travel for 686 specific shoots
• Employee commuting
• Downstream Shipping – Emissions for all freight to our customers - all retail partners as well as each ecommerce shipment.

Every brand is certified based on the Climate Neutral Standards - you can read about all of the gory detail there. You can view our certified profile page here.

If selected carefully, carbon credits do indeed provide real climate benefits by increasing removal of carbon from the atmosphere and speeding the transition to zero carbon energy sources. We have partnered with 3Degrees to purchase our credits/offsets. Through 3Degrees, the leading North American carbon specialist, we are sourcing carbon offsets from third-party verified forest and renewable projects to address our 2020 carbon footprint.